Terms of Service

Last updated: 10 July 2026

Overview

These Terms of Service govern your access to and use of the Cubford online store, website and associated services, together referred to as the “Services”.

The terms “Cubford”, “we”, “us” and “our” refer to Cubford. The terms “you” and “your” refer to the person accessing or using the Services or purchasing products from us.

Our online store is powered by Shopify. Shopify provides the ecommerce platform that enables us to offer products and Services to you. Unless expressly stated otherwise, any contract for the purchase of products through the store is between you and Cubford, not Shopify.

By accessing or using the Services, you agree to these Terms and any policies referred to in them, including our Privacy Policy and Returns, Refunds and Cancellation Policy.

Nothing in these Terms excludes, restricts or affects any rights or remedies you have under applicable UK consumer law.

Please do not use the Services if you do not agree to these Terms.

Section 1 – Eligibility, Access and Accounts

You must be at least 18 years old to place an order through the Services.

A person under the age of 18 may only use the Services with the involvement and permission of a parent or legal guardian who agrees to be responsible for the order.

When creating an account or placing an order, you agree to provide information that is accurate, current and complete.

You are responsible for:

• keeping your login details and password confidential;
• restricting access to your account and devices;
• reviewing information entered through your account; and
• notifying us promptly if you suspect unauthorised access.

You must not transfer, sell or make your account available to another person.

We may refuse registration, suspend access or close an account where reasonably necessary to protect the Services, prevent fraud, comply with legal obligations or respond to a material breach of these Terms.

Closing or suspending an account will not affect any statutory rights or obligations relating to an order that has already been accepted.

Section 2 – Products and Product Information

We take reasonable care to ensure that product descriptions, prices, measurements, images and other information displayed through the Services are accurate.

Product images are provided for illustrative purposes. Colours and appearance may vary slightly depending on lighting, photography, manufacturing variations and the display settings of your device.

Minor variations that do not materially affect the product’s description, quality, functionality or intended use will not necessarily make the product defective.

Product packaging may differ from packaging shown on the website.

Nothing in this section affects your right to receive goods that:

• are of satisfactory quality;
• are fit for their intended purpose;
• are fit for any particular purpose made known to us where applicable;
• match their description; and
• comply with other applicable legal requirements.

We may update, replace or discontinue products that have not yet been ordered. Product availability and purchase quantities may be limited where reasonably necessary.

Section 3 – Placing and Accepting Orders

When you submit an order, you are making an offer to purchase the products in your basket.

An automated order acknowledgement confirms that we have received your order. It does not necessarily mean that we have accepted it.

Unless we tell you otherwise, a contract between you and Cubford is formed when we send you a dispatch confirmation or another communication expressly confirming that your order has been accepted.

Each product dispatched may form a separate contract where products from the same order are dispatched separately.

Before accepting an order, we may:

• verify the information you have provided;
• obtain payment authorisation;
• perform fraud or security checks;
• verify product availability; and
• apply reasonable purchase limits.

We may decline an order before acceptance where:

• the product is unavailable;
• payment cannot be authorised;
• we cannot verify information required to process the order;
• we reasonably suspect fraud or unlawful activity;
• an applicable purchase restriction has been exceeded;
• we cannot deliver to the address provided;
• the order appears to have been placed for unauthorised resale; or
• there is an obvious pricing or product-information error.

Where we decline or cancel an order before acceptance, we will refund any amount already taken for that order.

Section 4 – Pricing, Taxes and Payment

Prices are displayed in the currency stated on the website.

Prices shown to consumers include applicable VAT or other sales taxes where required by law. Delivery charges and any other applicable fees will be displayed before you submit your order.

The total amount payable will be shown during checkout.

Prices and promotions may change from time to time. A change will not affect an order that we have already accepted, except where required by law or agreed with you.

Prices may differ between websites, marketplaces, physical sales channels or promotional campaigns. A price displayed through one sales channel does not automatically apply to another sales channel.

You agree to provide accurate and current billing and payment information.

By submitting payment details, you confirm that:

• you are authorised to use the selected payment method;
• the payment information is accurate; and
• sufficient funds or credit are available.

Payments may be processed by Shopify or other payment service providers. Their own terms and privacy notices may also apply to the payment service they provide.

Section 5 – Pricing and Information Errors

We take reasonable care to ensure prices and product information are correct. However, errors may occasionally occur.

Where we identify an obvious pricing, description or availability error before accepting your order, we may decline the order and notify you.

We may offer you the opportunity to place a new order using the correct information.

Where an error is identified after we have accepted an order, we will not unilaterally increase the agreed price or materially alter the product. We will contact you and handle the matter in accordance with applicable law.

Nothing in this section limits any rights you have where a product does not match its description.

Section 6 – Shipping and Delivery

Available delivery methods, charges and estimated delivery periods will be displayed during checkout or elsewhere on the website.

Delivery dates and times are estimates unless we have expressly agreed that a particular date or time is essential.

We will deliver products without undue delay and within the agreed delivery period. Where no delivery period has been agreed, we will normally deliver within 30 days after the contract is formed.

Delivery may be affected by events outside our reasonable control. Where this happens, we will take reasonable steps to minimise the effect of the delay and keep you informed.

You are responsible for providing a complete and accurate delivery address.

Where delivery cannot be completed because the information you supplied is incorrect or because no one is available to receive the parcel, you may be responsible for reasonable additional delivery or storage costs, provided those costs were caused by the failed delivery and are permitted by law.

Section 7 – Ownership and Risk

Products remain at Cubford’s risk until they are delivered into your physical possession or the physical possession of a person identified by you to receive them.

Where you independently arrange for a carrier that was not offered or nominated by Cubford, risk may pass when the products are delivered to that carrier, as permitted by applicable law.

Ownership of the products passes to you when we have received full payment and the products have been delivered, unless applicable law provides otherwise.

Section 8 – Cancellation, Returns and Refunds

Your rights to cancel an online order, return products or request a refund are described in our Returns, Refunds and Cancellation Policy.

For most online purchases, consumers have a statutory right to cancel without giving a reason by notifying us within 14 days after receiving the products.

After notifying us of a statutory cancellation, products must generally be returned within a further 14 days.

Certain products may be excluded from the statutory cancellation right, including:

• products made to your specifications;
• clearly personalised products; and
• sealed products that are not suitable for return for health-protection or hygiene reasons once unsealed.

These exclusions do not remove your rights where products are faulty, damaged, incorrectly supplied, misdescribed or otherwise fail to comply with applicable consumer law.

Cubford also provides a voluntary 30-day change-of-mind return policy subject to the conditions stated in our Returns, Refunds and Cancellation Policy.

To request a cancellation, return or refund, contact:

Email: support@cubford.com

Section 9 – Faulty or Misdescribed Products

Under applicable UK consumer law, products must be of satisfactory quality, fit for purpose and as described.

Where a product does not meet these requirements, you may have rights including:

• the short-term right to reject the product;
• repair or replacement;
• a price reduction; or
• a final right to reject the product and receive a refund.

The remedy available will depend on the circumstances, the nature of the problem and when it is reported.

Cubford will cover reasonable return costs where products are faulty, damaged, incorrectly supplied or not as described.

Nothing in these Terms replaces, limits or reduces your statutory rights.

Section 10 – Use of the Services

You may use the Services for personal and lawful purposes only.

You must not:

• use the Services for fraudulent or unlawful activity;
• provide false or misleading information;
• impersonate another person;
• interfere with the operation or security of the Services;
• introduce viruses, malicious code or harmful technology;
• attempt to gain unauthorised access to accounts, systems or data;
• scrape, crawl or extract information using automated systems without permission;
• bypass access controls or security measures;
• use the Services to infringe another person’s rights;
• use content from the Services for unauthorised commercial purposes; or
• encourage or assist another person to do any of these things.

We may investigate suspected misuse and cooperate with competent authorities where required or permitted by law.

Section 11 – Intellectual Property

All intellectual property rights in the Services and their content belong to Cubford, Shopify, our licensors or other relevant rights holders.

This includes rights in:

• trademarks and logos;
• product images;
• graphics and designs;
• website text;
• videos;
• software;
• databases;
• page layouts; and
• other original content.

You may access and use the Services for your own personal, non-commercial shopping purposes.

You may not copy, reproduce, modify, publish, distribute, sell, license, commercially exploit or create derivative works from protected content without the permission of the relevant rights holder.

Nothing in these Terms transfers ownership of any intellectual property rights to you.

Section 12 – Reviews, Feedback and Other Submissions

You may submit reviews, comments, suggestions, photographs or other content where this functionality is available.

You remain responsible for content you submit and retain ownership of any intellectual property rights you already hold in it.

By submitting content, you grant Cubford a non-exclusive, worldwide, royalty-free licence to host, reproduce, format, display and use that content for operating, improving and promoting Cubford and its products.

This licence continues for as long as reasonably necessary for those purposes, subject to applicable data protection and consumer law.

You confirm that content you submit:

• is accurate where it states facts;
• reflects your genuine experience where it is presented as a review;
• does not infringe intellectual property, privacy or other third-party rights;
• is not defamatory, threatening, abusive or discriminatory;
• is not fraudulent or misleading;
• does not contain malicious code; and
• does not violate applicable law.

We may remove or decline to publish content where we reasonably believe it violates these Terms or applicable law.

We are not required to treat general suggestions or feedback as confidential unless we have expressly agreed otherwise.

Section 13 – Optional and Third-Party Tools

The Services may provide access to tools, applications, payment methods or features operated by third parties.

Your use of a third-party service may be subject to separate terms and privacy notices provided by that third party.

We do not control independent third-party services and cannot guarantee that they will always be available or error-free.

However, nothing in this section excludes any responsibility Cubford has under applicable law for the way a third-party service is selected, integrated or presented through our Services.

Section 14 – Third-Party Links

The Services may contain links to websites, applications or resources operated by third parties.

These links are provided for convenience and do not necessarily mean that Cubford endorses the third party or its content.

We are not responsible for independent third-party websites, their availability or their privacy and security practices.

You should review the terms and privacy information of a third-party service before using it or providing personal information.

Nothing in this section limits any liability that cannot lawfully be excluded.

Section 15 – Privacy and Cookies

Personal information collected through the Services is handled in accordance with our Privacy Policy and applicable data protection law.

Our Privacy Policy explains:

• the types of personal information we collect;
• why we use it;
• the lawful bases we rely on;
• who it may be shared with;
• how long it may be retained;
• how international transfers are protected; and
• your data protection rights.

Where required by law, non-essential cookies and similar technologies will only be used after you have made an appropriate selection through our cookie consent tool.

Using the Services does not mean that you consent to every form of personal-information processing. We process personal information using the lawful bases described in our Privacy Policy.

Privacy enquiries may be sent to:

Email: support@cubford.com

Section 16 – Suspension and Termination

We may suspend or restrict your access to the Services where reasonably necessary because:

• you have materially breached these Terms;
• we reasonably suspect fraud, abuse or unlawful activity;
• your use creates a security risk;
• we are required to do so by law or a competent authority; or
• maintenance or technical work is required.

Where reasonably possible, we will notify you of a suspension or restriction.

Suspending or terminating access to an account does not automatically cancel an order that has already been accepted.

We may only cancel an accepted order where these Terms, our Returns, Refunds and Cancellation Policy or applicable law allow us to do so.

Sections that are intended by their nature to continue after termination will remain effective, including sections concerning intellectual property, liability, payment obligations and disputes.

Section 17 – Availability of the Website

We aim to keep the Services available and secure, but we cannot guarantee uninterrupted or error-free access at all times.

Access may occasionally be restricted because of:

• maintenance;
• updates;
• technical problems;
• security incidents;
• failures of internet or hosting services; or
• events outside our reasonable control.

We will use reasonable care and skill in providing Services that fall within the scope of applicable consumer law.

Nothing in this section affects your rights concerning products you have purchased or excludes liability that cannot legally be excluded.

Section 18 – Our Responsibility to Consumers

We are responsible for losses you suffer where those losses are a foreseeable result of Cubford breaching these Terms or failing to use reasonable care and skill.

A loss is foreseeable where it was an obvious consequence of the breach or where both you and Cubford knew that it might occur when the contract was formed.

We are not responsible for losses that were not reasonably foreseeable.

The Services and products are intended for personal and domestic use. Where you use them for commercial or business purposes, we are not responsible for business losses such as loss of profit, revenue, business opportunity, anticipated savings or business interruption, to the extent permitted by law.

Nothing in these Terms excludes or limits liability for:

• death or personal injury caused by negligence;
• fraud or fraudulent misrepresentation;
• breach of your statutory rights relating to products, digital content or services;
• defective products where liability cannot lawfully be excluded;
• deliberate misconduct; or
• any other matter for which liability cannot legally be excluded or limited.

Section 19 – Your Responsibility for Misuse

You are responsible for reasonably foreseeable loss or damage caused by your deliberate unlawful use of the Services or your material breach of these Terms.

You will not be responsible for loss caused by Cubford, Shopify, another service provider or circumstances outside your reasonable control.

Nothing in this section requires you to compensate Cubford for losses where doing so would be unfair or unlawful under applicable consumer law.

Section 20 – Events Outside Our Reasonable Control

We will not be responsible for delay or failure caused by an event outside our reasonable control, provided that we take reasonable steps to reduce its effects.

Such events may include:

• natural disasters;
• severe weather;
• epidemics or public-health emergencies;
• war, terrorism or civil unrest;
• industrial action;
• transportation disruption;
• power or telecommunications failures;
• cyberattacks affecting third-party infrastructure;
• governmental restrictions; and
• failures of suppliers or carriers that could not reasonably have been avoided.

We will contact you where an event materially affects an accepted order.

Where there is a substantial delay, you may have the right to end the contract and receive a refund for products you have paid for but not received.

Section 21 – Transfer of Rights and Obligations

You may not transfer your rights or obligations under these Terms without our consent, except where applicable law allows you to do so.

We may transfer our rights and obligations to another organisation, for example as part of a sale, restructuring or transfer of the business.

We will only do so where the transfer does not reduce your rights or materially disadvantage you. Where appropriate, we will notify you of the transfer.

Section 22 – Severability

Each section of these Terms operates separately.

If a court or competent authority finds any provision unlawful or unenforceable, that provision will be removed or limited only to the extent necessary.

The remaining provisions will continue in effect.

Section 23 – No Waiver

If Cubford delays or fails to enforce a provision of these Terms, this does not mean that we have waived that provision or any other right.

A waiver will only be effective where it is clearly communicated and applies only to the specific circumstances for which it was given.

Section 24 – Entire Agreement

These Terms and the policies expressly referred to in them form the agreement between you and Cubford concerning your use of the Services and purchases made through them.

Nothing in this section excludes liability for fraud or fraudulent misrepresentation.

Information and statements that applicable law treats as binding will remain binding regardless of this entire-agreement provision.

Section 25 – Governing Law and Courts

These Terms and contracts between you and Cubford are governed by the laws of England and Wales.

If you are a consumer living in another part of the United Kingdom, you will continue to benefit from any mandatory protections provided by the laws applicable where you live.

Consumers living in England or Wales may bring legal proceedings in the courts of England and Wales.

Consumers living in Scotland may generally bring legal proceedings in either the Scottish courts or the courts of England and Wales.

Consumers living in Northern Ireland may generally bring legal proceedings in either the courts of Northern Ireland or the courts of England and Wales.

Nothing in this section limits any right you have to bring proceedings in another court where applicable consumer law permits it.

Section 26 – Changes to These Terms

We may update these Terms to reflect changes to:

• applicable law;
• our Services;
• payment or delivery arrangements;
• technology;
• security requirements; or
• our reasonable business practices.

Updated Terms will be published on the website with a revised “Last updated” date.

Changes will not retrospectively alter an order or contract that we have already accepted unless:

• the change is required by law;
• the change benefits you without materially disadvantaging you; or
• you expressly agree to it.

The version in effect when we accept your order will normally apply to that order.

Continued use of the website after new Terms are published means that the updated website-use provisions will apply to your future use of the Services. It does not remove rights arising from an earlier order.

Section 27 – Headings

Section headings are included for convenience only and do not affect the interpretation of these Terms.

Section 28 – Contact

Questions about these Terms, an order or the Services may be sent to:

Cubford
Email: support@cubford.com